Frequently asked questions

RentPoa is a property management system for landlords and property managers in Kenya and across Africa. It helps you save time and money by automating rent collection, invoicing, tenant records and communication.

Yes. Most users are up and running in minutes. We also provide free onboarding and training so your whole team can get comfortable quickly.

The system is designed for high availability with backups across every part of the platform, so there is no interruption to your service.

No. You do not pay for any upgrades made to the system. We continuously improve the software at no extra cost to you.

Your data is safe. All data transmitted is SSL encrypted and password protected so only you and your authorised users can access it. We also keep secure backups so you never lose your data.

Yes. You can export invoices, payments and tenant records from the system into a spreadsheet at any time.

Yes — support by email (hello@rentpoa.ke) and phone (+254 715 938 069), 8am–7pm EAT. Our team also offers training on how to use the system.

Yes. You can message tenants directly to send announcements, invoices and receipts by SMS or WhatsApp.

M-Pesa (STK, Paybill and Till), and bank transfers with Equity, KCB and Co-operative. Payments post automatically against the right tenant.

Yes. Beyond rent, RentPoa handles meter-based water billing, estate service charge and garbage collection billing from the same account.